Courses

This Forms class, presented by Bobby Petersen, a decades long auto dealer in Idaho's Treasure Valley, longest serving ISIADA Board Member, and Member of the Governor's Dealer Advisory Board, takes you step-by-step through each form necessary to run a successful and compliant dealership. From pre-sale forms to the submission of all title work documents, this class encompasses which forms are necessary to comply with Idaho law and when working with Idaho financial institutions, as well as the importance of using specific forms to make sure you are also federally compliant.

This Safeguards Rule class, presented by Adam Crowell, a highly experienced compliance attorney working exclusively in the automotive industry, walks you step-by-step through ten specific areas of compliance required by the Federal Trade Commission effective June 2023. This is a law that every dealer in America needs to be familiar and compliant with and outlines the importance that everyone within each dealership also know these compliance regulations. It's not enough that the dealer knows and abides by them--every employee must also be trained so they too are compliant.

This Strategies to De-escalate Customer Problems & Build Trust With class, presented by Tom Kline, a 30-year former auto dealer, now owner of Better Vantage Point, a company specializing in solutions for dealership dispute, compliance, and risk mitigation, offers strategies for many common scenarios dealers encounter with disgruntled customers. The nuts and bolts of this class will aid in mitigating risk, unearthing problems, and protecting a dealer's wealth.

This Law for Leaders class, presented by Pam Howland, Idaho attorney and owner of Idaho Employment Lawyers law firm in Boise, outlines how important knowledge through training is for keeping you out of trouble with the law, ultimately keeping you out of the courthouse. She covers the five most common reasons employers are currently named in lawsuits in Idaho: ADA Compliance, Keeping Secrets Safe, Discrimination & Harassment, Whistleblowing, and Cultural Issues. These topics are critically important ones when dealing with employees, as well as customers.

This Title Work class, presented by Cathy Sexton, a longtime Idaho auto dealer, past ISIADA Board Member, and current industry consultant working with ISIADA to bring you the most up-to-date and need-to-know information, is a great review of the sales process and preparation of all paperwork from pre-sale through the titling process. The information presented in this class is also a great educational tool for all new title clerks and can be purchased for use as a training tool in your dealership.